These Terms of Service ("Terms") govern your access to and use of the Pulse platform, provided by AI Sales Pulse ("AI Sales Pulse," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
Plain-Language Summary: You own your data. We provide the tools. Use them responsibly. If something goes wrong, here's how we handle it.
You must be at least 18 years old and authorized to enter into agreements on behalf of your organization to use the Service. Pulse is a business-to-business (B2B) platform designed for professional use.
The user who creates a Company Account becomes its CEO, the highest-privilege role, which cannot be locked out of the account. The CEO and Admins may invite additional users. Roles are:
The CEO and Admins are responsible for managing user access and ensuring that team members comply with these Terms.
Pulse is an AI-powered sales assistant platform that provides:
The Service is offered under tiered subscription plans. Current plan details and pricing are available on our pricing page. We reserve the right to modify pricing with 30 days' advance notice.
We may offer a free plan with limited features. Free plans are provided "as is" and may be modified or discontinued at any time.
You own your data. We do not claim any ownership rights over Your Data. We only access it to provide the Service.
All Customer Data you create, upload, or import into the Service remains your property. We claim no intellectual property rights over Your Data.
You grant us a limited, non-exclusive license to host, process, store, and display Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.
You can export all your personal and business data at any time through Settings > Privacy > Export My Data. The export includes your profile, audit log, sessions, customers, messages, and follow-ups in JSON format.
Your data is isolated from other companies on the platform using multi-tenant architecture. All database queries are scoped by your company identifier, ensuring strict separation. See our Privacy Policy for details.
We perform routine database backups as part of our hosting infrastructure. However, we recommend you periodically export your data as an additional safeguard.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms.
To connect third-party services (ERP and accounting systems, email, WhatsApp), you provide OAuth authorization, API keys, or access tokens. These credentials are encrypted at rest in our database and only used to access the specific services you configure. You may revoke any connection at any time from Settings; for OAuth-based connections, disconnecting invalidates the stored tokens.
AI features are an exception: they are included with your subscription and run on AI Sales Pulse's own AI provider account, so no API key is required from you. See Section 8.
When you connect an Integration, you are also subject to the terms of service and privacy policies of that third-party provider. We are not responsible for the practices or policies of third-party services. Currently supported integrations include:
When you enable an ERP or accounting integration, customer, product, invoice, and inventory data is periodically synced into Pulse. You can configure sync settings and disconnect at any time. Automated syncs run on a scheduled basis (typically every 30 minutes; the interval may vary by connector and is subject to change) and can also be triggered manually.
Third-party integrations depend on the availability and API compatibility of external services. We are not responsible for downtime, API changes, or discontinuation of third-party services.
Pulse includes AI features powered by large language models (currently Anthropic's Claude). AI is included with your Pulse subscription and is active by default; it is not a separate paid add-on and does not require you to supply an API key. These features include:
AI features run on AI Sales Pulse's own Anthropic API account and are included in your subscription at no additional per-use charge.
To generate insights, answers, and drafts, the business data relevant to the request (such as customer records, conversation history, product catalog, and sales metrics) is transmitted to Anthropic for processing on our behalf. We do not sell your data, and your business data is not used to train AI models, by us or by Anthropic.
Optional bring-your-own key. You may instead supply your own Anthropic API key in Settings. If you do, AI requests run on your provider account, the resulting usage costs are your responsibility, and your key is encrypted at rest and used only to serve your account.
AI features are subject to fair-use limits. We may apply rate limits or temporarily suspend AI processing to protect the Service, and we may change the underlying model or provider, provided we do not materially reduce the functionality described here.
Important: AI-generated content (insights, suggestions, draft messages) is provided as a tool to assist your sales process. It may contain inaccuracies or incomplete information. You are responsible for reviewing and validating all AI output before acting on it or sending it to customers.
AI-generated drafts are suggestions only. When a message is sent through a channel you have connected (email, WhatsApp, or any other Integration), that message is your communication, transmitted under your identity, your business name, and your own sending credentials, even where the text originated as an AI draft. It is not a communication from AI Sales Pulse.
You are solely responsible for reviewing content before it is sent and for ensuring that your communications comply with all applicable laws, regulations, and platform policies, including as applicable the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), CASL, the GDPR and ePrivacy rules, and the WhatsApp Business Messaging Policy and other Meta platform terms. This includes:
You agree to indemnify and hold us harmless against claims, penalties, and costs arising from messages sent from your account. We may suspend or disable an Integration used to send unlawful, unsolicited, or abusive messages, and any suspension or ban imposed on you by a channel provider is a matter between you and that provider.
We implement industry-standard security measures including:
In the event of a data breach affecting your personal data, we will notify affected users and relevant authorities as required by applicable law (e.g., within 72 hours under GDPR).
We strive to maintain high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance via platform announcements whenever possible.
Support is provided via email at hello@aisalespulse.com. Response times may vary by plan tier. Enterprise plan customers receive priority support with guaranteed SLAs.
You may stop using the Service and request account deletion at any time by contacting us at hello@aisalespulse.com. Before deleting your account, we recommend exporting your data using the built-in export feature.
We may suspend or terminate your access if:
We will provide reasonable notice before termination (except in cases of serious violations or legal requirements) and allow you to export your data.
Upon termination, your access to the Service will be revoked, all active sessions will be invalidated, and your data will be scheduled for deletion within 30 days unless you request an export or legal retention requirements apply.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI SALES PULSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
We specifically disclaim liability for any decisions made or actions taken based on AI-generated content, insights, or recommendations provided through the Service. AI output is assistive and does not constitute professional advice.
You agree to indemnify and hold harmless AI Sales Pulse, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
We may update these Terms from time to time. When we make material changes:
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law principles.
Any dispute arising from these Terms or the Service will first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.
You agree to resolve disputes on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding.
If you have questions about these Terms, please contact us:
By using Pulse, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.